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Sports Club Serenia Mansion, South Jakarta
Happy New Year 2021
Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Sports Club Serenia Mansion, South Jakarta
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Frequently Asked Questions (FAQ's)

About the Club

Of course! Club Serenia Mansion Sports Club is a family club and children are welcome in most areas. Anyone under the age of 18 is not required to sign into the registry. However, they must be supervised by a responsible adult AT ALL TIMES.

*PLEASE NOTE – persons under the age of 18 years are not allowed to approach any bar and are not permitted in the Basement Brewhouse, Sports Lounge, Outdoor Terrace area or gaming floor.

Children are also not permitted in the Rainforest Lounge after 8.30pm.

Children are not permitted in the club after 10.30pm unless they are attending a function or dining at one of our restaurants.

All members who are travelling within the 5km radius of the club are able to ride on the courtesy bus.

Guests of the club are also allowed to travel if they are accompanied by a Club Serenia Mansion Sports Club member.

*PLEASE NOTE – there are rules to riding on the Courtesy Bus. Click here for more information – more

To ensure the courtesy bus runs as close as possible to the proposed timetable, it will only be able to drop off and pick up passengers within the 5km zone.

Club Serenia Mansion Sports Club is a ‘not-for-profit’ organisation. The by-laws for all registered clubs do not permit operating for private gain.

Under this unique community-owned model, any surpluses after operating costs must be put back into the communities we serve, or into the provision of facilities or services for our members.

At Club Serenia Mansion Sports Club we are always on the lookout for people with a positive attitude, who are willing to take initiative and who are driven to succeed.

Our employees work hard to achieve the club’s goals and objectives, and because of this, we uphold our reputation as one of NSW’s leading clubs.

If you would like more information about careers at Club Serenia Mansion Sports Club, please visit https://www.clubsereniamansion.com/careers.

Membership

Online
You can pre-register to become a Club Serenia Mansion Sports Club member online. Visit Club Serenia Mansion Sign Up – Joint and fill out your details. Next time you are at Club Serenia Mansion Sports Club or one of our associated venues you can select the duration and type of your membership, have a photo taken, receive a printed personalised membership card, process your payment and you will be a Club Serenia Mansion Sports Club member.

In Venue
Whilst you are in venue, all you need to do is fill out a membership application form and hand it to our friendly staff who will process it on the spot.

Please ensure you have a valid form of identification and you are over 18 years old when applying for membership at Club Serenia Mansion Sports Club or our associated venues.

Standard Membership – you will receive communication from us via your selected channels.

  • 1 year membership Rp 12
  • 3 year membership Rp 30
  • 5 year membership Rp 40
  • 1 year pension/senior membership Rp 10
  • 3 year pension/senior membership Rp 24
  • 5 year pension/senior membership Rp 30

Digital Membership – you will receive communication from us electronically only.

  • 1 year membership Rp 9
  • 3 year membership Rp 25
  • 5 year membership Rp 30
  • 1 year pension/senior membership Rp 7
  • 3 year pension/senior membership Rp 19
  • 5 year pension/senior membership Rp 20

Membership year runs 12 months from join date.

No – if you live outside the 5km radius you can sign in as a visitor.

If you live within the 5km radius, you must either be a member of Bankstown Sports Club or be ‘signed in’ by another member as their guest.

Alternatively, we recommend becoming a member, so you are able to enjoy all of our member benefits!

*PLEASE NOTE – you are not required to sign in if you are attending a function in our Events Centre. BUT – if you intend to use our facilities before or after this function, then you will need to sign in.
If you are over the age of 18 years old, the standard membership policy applies.

Yes!

All five locations are associated venues, which means if you are a member of one, you are a member of all!

Find out more about our associated venues here.

Club Serenia Mansion Sports Club is a Registered Club and as such operates under the Registered Clubs Act. Part of this Act requires all patrons who reside within a designated 5km radius of Club Serenia Mansion Sports Club, to become members if they wish to use club facilities. Please see the map here. 

Yes. Everyone over the age of 18 years living within the 5 km radius is required to become a member to enter the club.

There are several exceptions:
1. You are a full member of another club that is registered under the Registered Clubs Act.
2. You are a guest of a Club Serenia Mansion Sports Club full member and have been signed in by that member.
3. You are attending a function at Club Serenia Mansion Sports Club Events Centre and do not intend to use other club facilities outside of the event.
4. You’re a registered guest of Serenia Hills.

If you are a full member of any other club which is registered under the Registered Clubs Act and you live within the 5km radius, you’re able to access Club Serenia Mansion Sports Club without becoming a member.

However, we recommend that you join to receive our full member benefits!

Yes. If you have misplaced your membership card or your card is damaged, you are able to apply for a replacement from the main reception at Club Serenia Mansion Sports Club.

*PLEASE NOTE – if you repeatedly misplace your card, you may incur a small charge for future replacements.

Member Benefits

Being a member of Club Serenia Mansion Sports Club means you’re a member of one of the best clubs in NSW. You’ll also be supporting a Club that supports your local community through financial assistance.

PLUS – you will receive all of these great membership benefits:

  • Birthday Rewards 
  • New Year Rewards 
  • Free courtesy bus service for members who reside in the 5km radius 
  • Free exclusive entry into our fantastic member-only promotions 
  • Quarterly issues of the club’s InTouch Magazine
  • Reward points for every dollar spent 
  • Access to all associated venues (Lifecoach South Quarter Sports Club)

To receive birthday points, members are required to be a financial member by 11.59pm on the last day of the month prior to the members’ birthday month to receive their Birthday Rewards.

If you are not receiving your quarterly issue of our InTouch magazine and you would like to, please contact Club Serenia Mansion Sports Club via our online enquiry form to confirm your details.

Please visit our Online Member Portal to update your communication preferences.

More Rewards

  • Bronze
  • Silver
  • Gold
  • Platinum
  • Diamond

Our membership tiers are based on our More Rewards Loyalty Program, and each level is dependent on a member’s spend inside our clubs. When you become a member of Club Serenia Mansion Sports Club or our associated venues, you automatically become a Bronze member. To earn more Rewards and progress through tiers, please ensure that you hand your membership card to staff for every purchase at Club Serenia Mansion Sports Club or our associated venues. As your points increase, you will progress through the tier levels and receive more rewards.

You can find out your tier 3 ways:

  1. Online Member Portal – https://www.clubsereniamansion.com/member
  2. Swipe your membership card on the screens on the walkways on the gaming floor at Club Serenia Mansion Sports Club
  3. Ask staff at any point of sale or Reception in venue

Members are automatically upgraded based on their spend. Downgrades occur twice a year. For each tier, there is a certain number of points required to maintain a tier level, if these balances aren’t met you will be downgraded in April or October. If you are being downgraded you will receive a letter or email to notify you.

You earn Reward Points by making purchases in the club. Every rupiahs you spend you receive a point. When you make a transaction, please ensure you hand your membership card to staff and you will automatically receive points. Reward Points cannot be earned at Serenia Hills.

Reward Points can be redeemed inside Club Serenia Mansion Sports Club or our associated venues. They can be used at restaurants, bars, reception and other outlets inside Club Serenia Mansion Sports Club including Monkey Mania, Turbo Climb, Club Carwash and Travelodge Hotel Bankstown.

Please present your membership card to our friendly staff when making a purchase and let them know that you wish to use your Reward Points.

Reward Points expire on 30 June every year. Platinum and Diamond Reward Points don’t expire.

As a member, you have access to multiple member benefits including:

  • Birthday Rewards (View terms and conditions here) 
  • New Year Rewards
  • Discounted show tickets
  • Serenia Hills discounts
  • Membership to six great clubs
  • Exclusive promotions and discounts
  • Earn Reward Points with purchases
  • Discounted Club Carwash and Valet Parking (Club Serenia Mansion Sports Club only)

Please see terms and conditions of these benefits or call 021-7666144.

Birthday Rewards are awarded on the 1st of the month of your birthday month. They are valid for 2 months. You have to be a current member before the 1st of your birthday month to receive your Birthday Rewards. Your membership tier will determine the value of Birthday Rewards you will receive.

Please see terms and conditions here

New Year Rewards are awarded on the first business day after 1st January. They expire on the last day of February. You have to be a current member before midnight 31 December to receive New Year Rewards. Your membership tier will determine the value of New Year Rewards you will receive.

Club Serenia Mansion Sports Club membership is based on calendar year. Meaning the month you joined as a member will be when you will need to renew in future.

Our dedicated Customer Relations team will be more than happy to answer your questions on our More Rewards Loyalty Program. Full terms and conditions can be found at all venues upon request.

The Online Member Portal is for the use of Club Serenia Mansion Sports Club and our associated venues members only. The Member Portal allows you to update communication preferences and personal details, check your tier and point balances and renew your membership online when it’s due.

Club Carwash

The ‘Club Carwash’ at Club Serenia Mansion Sports Club is one of our many great services and facilities, and it is available to anyone.

Members and guests can simply leave their vehicle with our friendly staff on the GREEN level of the carpark, and enjoy the club’s facilities while their car is carefully washed and detailed.

Club Car Park

No – anyone who is visiting Club Serenia Mansion Sports Club, Travelodge Hotel Bankstown and Flinders Centrecan use the carpark. 

* PLEASE NOTE – you are required to validate your parking ticket at club reception in order to access free parking.

Carpark terms and conditions apply. They can be viewed HERE 

No, parking is free if you are using the club facilities, staying at Club Serenia Mansion Sports Club or Serenia Hills residential and you validate your carpark ticket. Anyone entering the carpark must take a ticket and use it to exit the carpark upon leaving the club. If tickets aren’t validated, a fee will be charged. It is recommended that you keep your carpark ticket with you at all times.

Yes, every time you visit Club Serenia Mansion Sports Club you need to validate your ticket at reception or one of the other validation points. Please speak to our staff to validate your carpark ticket.

You will simply need to validate your carpark ticket. It will be made valid for a 24hr period so if you remove your car within that time, there will be no charge. Carpark rules apply.

MISCELLANEOUS

Our entertainment consultants book all of the shows in our club. For requests or suggestions please email [email protected]

Travelodge packages are offered for selected live shows within the club, giving patrons the option of an overnight stay at our onsite hotel.

Information on these packages can be found at www.clubsereniamansion.com/travelodge

To book – call Travelodge on (021) 7666144

Guests under the age of 18 must be accompanied by a responsible adult at all times.

A ‘responsible adult’ – in relation to a minor – is either:

  1. A parent, step-parent or guardian of the minor
  2. The minor’s spouse or de facto partner
  3. Is temporarily acting as the parent of the minor

As defined by OLGR, NSW.

https://www.liquorandgaming.nsw.gov.au/community-and-stakeholders/underage-drinking/minors-in-licensed-venues

DO YOU SERVE HALAL FOOD?

Restaurants within Club Serenia Mansion Sports Club are not halal-certified.

However, we do have several halal options available, whereby the meat in certain dishes can be prepared in accordance with the relevant requirements on request.

All meals with the halal preparation option are marked with ‘H’ on our menus.

WHAT SHOWS ARE ON AT BANKSTOWN SPORTS?

Please see our What’s On page for information on live shows and weekly entertainment.

www.clubsereniamansion.com/whats-on